Employment at Vital Health
Welcome to Vital Health
Before applying for a position with Vital Health, we’d like to give you a little background about who we are, how we care for our patients, and what we look for in the people who join our team.
Vital Health provides acupuncture, naturopathy, nutrition and other natural healthcare services. Our mission is to provide quality, personalized care to all who walk through our doors and to create a warm, nurturing, safe and supportive environment for healing.
We want our patients to feel listened to, understood and genuinely cared about. We take time to educate them so they can make informed decisions about their health and participate actively in their own care.
Our approach focuses on the whole person. We combine modern and traditional healing approaches with the goal of helping our patients improve their health, and quality of life.
What It Is Like to Work at Vital Health
Vital Health does things a little differently than you might expect.
We have high standards for patient care and customer service, and we are particular about the people we hire. Every member of our team contributes to the patient experience, whether through providing care, educating and supporting patients, coordinating their visits, answering questions or helping the practice run smoothly behind the scenes.
We provide specific training in how we expect different situations to be handled, and our team members can expect ongoing feedback and coaching as part of continually improving the way we serve our patients.
Our company culture is built around friendliness, helpfulness, professionalism, compassion and continual improvement.
Many of our patients are dealing with significant or long-standing health concerns. At times, they may be frustrated, discouraged or not feeling their best. We expect our staff to respond with patience and compassion while maintaining a positive and professional manner.
We want our patients to enjoy coming to Vital Health and to feel that every member of our team genuinely cares about them.
What We Look for in People Who Join Our Team
We look for people who are dependable, hard working, positive, professional and genuinely interested in helping others. We value initiative, integrity, a willingness to learn, and the ability to work well with both patients and coworkers.
Specific qualifications and qualities we are seeking will vary by position and are outlined on each current job opening.
Our Commitment to Service
We believe excellent service goes beyond simply being polite.
We want our patients to feel welcomed, appreciated, heard and supported throughout their experience with us.
That means greeting people warmly, communicating clearly, helping solve problems, following through on commitments and maintaining a positive attitude in person, on the phone and through other forms of communication.
We recognize that everyone has personal challenges from time to time. At work, however, we expect our team members to maintain appropriate professional boundaries. Our patients are here to be cared for and supported, and should not be placed in the position of hearing about an employee’s personal problems. We also expect staff to be considerate of one another and avoid allowing personal difficulties to become an ongoing burden or distraction for coworkers.
We expect a high level of integrity and ethical behavior from everyone on our team.
Learning and Growth
Education is an important part of working at Vital Health.
We expect our staff to continually increase their knowledge of our services, products and approach to care so they can communicate confidently and accurately with patients.
Depending on the position, training and educational opportunities may include:
- Educational literature and internal training materials
- Webinars and recorded education
- Learning directly from our practitioners
- Training in nutrition
- Office flow management
- Communication and people skills
- Opportunities to attend seminars and other educational programs
We want our employees to continue growing in both knowledge and skill.
Current Openings
We are currently hiring for the following position:
Patient Support Coordinator – Full-Time
Our Patient Support Coordinator works closely with patients and healthcare practitioners in a busy, patient-focused environment and plays an important role in creating an exceptional patient experience.
Interested in Working at Vital Health?
Please review the complete description for any current opening before applying. Each position page includes specific responsibilities, work hours, qualifications and application instructions.